DED-Ajman rewards winners of the “Knight of Happiness” Award

Jan
05

Ajman Department of Economic Development (DED-Ajman) rewarded the winners of the “Knight of Happiness” Award in its 1st version in 2019, whereby the award is given to the outstanding centers that serve the department’s customers according to the services delegation agreements entered with such centers. Tas-heel Al-Hajis Businessmen Services Center won the 1st place, whereas Tas-heel Tawasul Businessmen Services Center won the 2nd place. The rewards included the outstanding service employees at both centers, in the course of the efforts being made for the enhancement of the relationship of partnership and the development of service levels at all centers.

On this occasion, H.E. Ali Eissa Al-Nuaimi, DED-Ajman’s Director General, said: “The “Knight of Happiness” Award aims to appreciate the efforts of outstanding service centers and creative employees, arising from our keenness to motivate everybody to provide the best levels of service to customers, as the Department aims to facilitate procedures and develop the business environment within the Emirate by supporting such centers and following-up their performance, and motivating them to give their best through an integrated policy for the supervision of the centers’ work and the development of their work system in what would enhance customer happiness in general.”

Ahmed Khair Al-Baloushi, the Director of the Customer Relations Department, said: “We strive to provide high-quality services to customers, by which we aim to achieve world-class standards according to the directives of His Highness the Department’s Chairman. Centers were evaluated for the “Knight of Happiness” Award according to the criteria of the Emirates Government Service Excellence Program (EGSEP). The evaluation process, which took two months, included all the centers that are associated by agreements with the Department, whereby this takes place within the course of the Department’s efforts to achieve excellence in the provision of services through all centers with a view to ensure customer happiness, in addition to the unification of service standards and ensuring consistency amongst all centers.”

At the end of the ceremony, an announcement was made for launching the 2nd version of the “Knight of Happiness” Award 2020, whereby the award will be expanded to include a bigger number of those centers with which the Department has recently signed service level agreements. The evaluation process will take place according to the same criteria set forth by the Emirates Government Service Excellence Program (EGSEP) in order to ensure the continuation of support and motivation efforts for all centers and their employees, a thing which will contribute, in overall, to the enhancement of customer happiness and the encouragement of the investment and business movement within the Emirate of Ajman.



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