Monitoring and Customer Protection Services
Service Description:
Daily inspection on inspection requests incoming from the inspection system according to special services to issue new permits as well as the modification transactions stated in the service manual.
Service Delivery Time
The application to be submitted via the website 24/7 and all days of the year.However, field visits to inspect specifications and conditions occurs during business hours from Sunday to Thursday from 7.30 am to 2:30 pm.
Beneficiaries
  • »   Individuals
  • »   Companies
  • »   Establishments
Documents required for obtaining the service
  • »  Fill in application form.
  • »  Non-objection letter in case the assignee is an expatriate.
  • »  Original License.
  • »  Licensors’ ID documents.
Service Delivery Steps
  • »  Registration in the website/ smartphone application
  • »  Fill in service application form
  • »  Provide the required documents
  • »  Forward the application to inspection department
  • »  Receiving a text message
  • »  Site visit and checking that the required conditions and specifications
  • »  Send a text message of the application status (Accepted / Rejected stating the reasons)
  • »  Complete service procedures
Concerned Department:
Inspection and follow-up department.
Service electronic deliverables:
Transaction status
Service delivery channels
  • »  Economic development department website - Ajman- Electronic services.
  • »  DED smartphone application - Ajman- Electronic services.
Average Service delivery time:
Website (2 business days)
Service fees:
None.
Service Description:
Receive customer and public complaints related to business operations provided by licensed companies in Ajman, work on solving the problems related to customer protection.
Complaint Channels:
  • »   Call Center 80070
  • »   Customer protection website (Farida will provide the link)
  • »   DED website www.ajmanded.ae
  • »   Smartphone application
Beneficiaries
Consumers (customers visiting the stores in Ajman).
Documents required for obtaining the service
  • »   A copy of the purchase invoice or warranty depending on the type of complaint
  • »   Facility headquarters
  • »   Complainer information
Service Delivery Steps:
  • »  Complaint via communication channels DED makes available to customers
  • »  Communication with the facility subject of complaint and attempt to settle the complaint
  • »  In case the dispute was not settled refer the complaint to customer protection persecution unit in the Ministry of Economy
  • »  Respond to the complaint with the taken procedure
Concerned Department:
Consumer protection unit.
Average Service delivery time:
3 business days.
Service Description:
The service aims at automating dispute complaints concerning a trademark served electronically as the customer applies for deliberation of a trademark dispute electronically without the need to attend to customer service centers via DED website or smartphone application -Ajman.
Beneficiaries:
Owners of trademarks registered in the Ministry of Economy
Documents required for obtaining the service
  • »   An explanatory note of the complaint content from the trademark owner or his or her representative.
  • »   A copy of the trademark registration certificate.
  • »   A ratified power of attorney to submit complaints in case was submitted by a law firm.
  • »   Forfeited products purchase invoice if any.
Service Delivery Steps:
  • »   Complaint application
  • »   Complaint disputes service
  • »   Visit the facility and make a seizure report for the products
  • »   Facility Infringement
  • »   Product destruction and draw a destruction report
Concerned Department:
Control and customer protection department.
Service fees:
AED 2000 file opening fees
Service Type:
Electronic service.
Service Delivery Time:
Customers can submit an application for the service 24/7, via DED website or Smartphone application- Ajman
Conditions for obtaining the service
Complaints may not be concluded or deliberated before any legal/ administrative tribunal. Payment of administrative fees for the complaint deliberated.
Above mentioned conditions for the service:
  • »   Registration in the website/ smartphone application
  • »   Investor account verification
  • »   Fill in Trademark disputes service application
  • »   Inspection approval
  • »   Payment of fees electronically
Service electronic deliverables:
Electronic payment receipt after payment of fees
Service Deliverables:
A letter to whomever it may concern granted to trademark owner or his or her agent.
Service Delivery Channels:
  • »   Economic development department website - Ajman- Electronic services.
  • »   DED smartphone application - Ajman- Electronic services.
Average time for service completion:
3 business days.
Service Description:
The service aims at automating dispute complaints concerning commercial disputes served electronically as the customer applies for deliberation of a trademark dispute electronically without the need to attend to customer service centers via DED website or smartphone application -Ajman.
Beneficiaries:
Owners of commercial proxies registered in the Ministry of Economy
Documents required for obtaining the service
  • »   An explanatory note of the complaint content from the proxy owner or his or her representative.
  • »   A copy of the the commercial proxy registration certificate.
  • »   A ratified power of attorney to submit complaints in case was submitted by a law firm.
Service Delivery Steps:
  • »   Electronic registration in the website or application
  • »   Fill in Trademark disputes service application
  • »   Visit the facility and make a seizure report for the violation
  • »   Facility Infringement
Concerned Department:
Control and customer protection department.
Service fees:
AED 2000 file opening fees
Service Type:
Electronic service.
Service Delivery Time:
Customers can submit an application for the service 24/7, via DED website or Smartphone application- Ajman
Conditions for obtaining the service
  • »   The facility complained against to be an establishment / business company registered in Economic Development Department in Ajman.
  • »   Complaints may not be concluded or deliberated before any legal/ administrative tribunal.
  • »   Payment of administrative fees for the complaint deliberated.
Above mentioned conditions for the service:
  • »   Registration in the website/ smartphone application
  • »   Investor account verification
  • »   Inspection approval
  • »   Payment of fees electronically
Service electronic deliverables:
Electronic payment receipt after payment of fees
Service Delivery Channels:
  • »   Economic development department website - Ajman- Electronic services.
  • »   DED smartphone application - Ajman- Electronic services.
Average time for service completion:
3 business days.
Service Description:
The service aims at automating fixing price lists electronically as the customer applies for fixing price lists electronically without the need to attend to customer service centers via DED website or smartphone application -Ajman.
Beneficiaries:
  • »   Companies
  • »   Establishments
  • »   Individuals
  • »   Business sector
Above mentioned conditions for the service:
  • »   Registration in the website/ smartphone application
  • »   Investor account verification
  • »   Fill in the application for fixing the price list
  • »   Approval from consumer protection unit.
  • »   Payment of fees electronically
Service electronic deliverables:
  • »   Print the price list
  • »   Electronic payment receipt after payment of fees
Service Delivery Channels:
  • »   Economic development department website - Ajman- Electronic services.
  • »   DED smartphone application - Ajman- Electronic services.
Average Service delivery time:
Three business days
Service Type:
Electronic service.
Service Delivery Time:
Customers can submit an application for the service 24/7, via DED website or Smartphone application- Ajman
Service Delivery Time:
Customers can submit an application for the service 24/7, via DED website or Smartphone application- Ajman
Conditions:
Prices listed in the list not to be exaggerated.
Service Delivery Steps:
  • »   Electronic registration in the website or application
  • »   Fill in the application for fixing the price list
Concerned Department:
Control and customer protection department.
Service fees:
AED 200
Service Description:
The service aims at automating an inspection request electronically as the customer applies for an inspection request electronically without the need to attend to customer service centers via DED website or smartphone application -Ajman.
Beneficiaries:
  • »   Companies
  • »   Establishments
  • »   Individuals
  • »   Business sector
Service Delivery Steps:
  • »   Electronic registration in the website or application
  • »   Fill in the application for fixing the price list
Concerned Department:
  • »   Control and customer protection department.
  • »   Commercial fraud unit
Service fees:
AED1000 up to 3 locations with AED300 added to every location more than 3 locations.
Service Type:
Electronic service.
Service Delivery Time:
Customers can submit an application for the service 24/7, via DED website or Smartphone application- Ajman
Above mentioned conditions for the service:
  • »   Registration in the website/ smartphone application
  • »   Fill in inspection service based on the facility’s request.
  • »   Payment of fees electronically
  • »   Inspection approval
Service electronic deliverables:
Electronic payment receipt after payment of fees
Service Delivery Channels:
  • »   Economic development department website - Ajman- Electronic services.
  • »   DED smartphone application - Ajman- Electronic services.
Average Service delivery time:
Three business days.
Service Description:
The service aims at automating enquire about inspection transaction electronically as the customerenquires about inspection transaction electronically without the need to attend to customer service centers via DED website or smartphone application -Ajman.
Beneficiaries:
  • »   Companies
  • »   Establishments
  • »   Individuals
  • »   Business sector
Service Delivery Steps:
  • »   Electronic registration in the website or application
  • »   Enter transaction ID
Concerned Department:
Control and customer protection department.
Average Service delivery time
Website (2 minutes).
Service Type:
Electronic service.
Service Delivery Time:
Customers can submit an application for the service 24/7, via DED website or Smartphone application- Ajman
Above mentioned conditions for the service:
Registration in the website/ smartphone application
Service electronic deliverables:
Transaction status
Service Delivery Channels:
  • »   Economic development department website - Ajman- Electronic services.
  • »   DED smartphone application - Ajman- Electronic services.

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