Digital Participation Policy

In our ongoing pursuit of excellence and to achieve the highest standards of quality in institutional performance, the Department of Economic Development emphasizes the importance of enhancing our digital presence through accessible and innovative communication channels. We are committed to interacting with various segments of society respectfully and professionally, ensuring their satisfaction and exceeding their expectations.

Objectives of the Digital Participation Policy

The purpose of the Digital Participation Policy is to establish the necessary controls and rules to regulate the use of digital participation tools. It aims to clarify the procedures and responsibilities involved in this process, serving as a reference for managing various aspects of digital participation in the most effective manner, ensuring the achievement of the goals for which it was created.

Additionally, the policy outlines the guidelines related to the content published on social media networks and the website, ensuring that all published information is general. It also emphasizes the activation of the role of stakeholders, partners, and the community through social media platforms to engage them in service development processes and effective participation in decision-making. This ensures the development of the department's services and prioritizes them based on their needs and aspirations.

Our Commitment to You

1. We will always communicate with you respectfully, attentively, and with a friendly demeanor.
2. We will engage with you through a knowledgeable and collaborative team that understands your needs and can address your inquiries.
3. We will respond to your inquiries promptly and without delay.
4. We will provide you with accurate information and sound service procedures.
5. We will be available to communicate with you at times and through channels that suit you as much as possible.
6. We welcome your feedback and suggestions and will collaborate with you to enhance our services.

What We Hope from You When Communicating with Us

1. Appreciate the efforts of our staff by treating them with mutual respect.
2. Avoid raising or discussing personal topics.
3. Adhere to public etiquette, laws, and applicable policies.
4. Refrain from making comments that include inappropriate language or violate the privacy of others or cause them harm.
5. Avoid making comments that compromise security.
6. Do not share any information or comments that infringe on the intellectual property rights of others or disclose their confidential information.

Supervision Policy

The Department of Economic Development welcomes your comments and opinions, and we value your contributions as important references in discussing improvements and developments related to our services. While we encourage free comments and contributions on this platform, we reserve the right to prevent the appearance of any content that may be:

• A source of security threats
• Inappropriate language
• Violating the privacy of others or causing harm
• Contravening local and federal laws, regulations, and applicable policies
• Inappropriate or obscene
• Spam or promotional content
• Perceived as biased or harmful to any community group based on race, color, nationality, religion, or status, etc.
• Related to group or political discussions
• Containing violations of intellectual property rights

Failure to comply with this policy may result in the participant being blocked.