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Projects & Initiatives

SN Project Name About Project Project Objectives
1 Service Re-engineering The project is intended to re-design and develop the current website of the Ajman DED, re-design the development of the mobile application, and develop the electronic services portal, in order to ensure the improvement of the customer journey according to the business requirements using the best technical solutions Improving the efficiency of government services related to economic licensing services and reducing related government expenditures.
Simplifying the customer's journey and the number of steps required to obtain economic licensing services and related secondary services to increase production and optimum use of available resources
2 Intelligent Data Analysis System (IDAS) Project
 A project to automate the statistical department reports extracted from the Department's databases (the commercial registration system), view the economic and non-economic indicators taken from these reports in addition to the indices, and view future economic forecasts for these reports and the optimal use of data using artificial intelligence to achieve development and reach the ranks of the most innovative countries. 1. Building a database and information in the Ajman DED.
2. Building a smart information system based on artificial intelligence to include statistical reports and analytical results.
3. Merging data from multiple sources.
4. Developing the quality of the data and improving the quality of analysis reports, scorecard dashboard.
5. Restructuring the data to improve query performance.
6. Enabling users to prepare statistical and analytical reports at the Department level.
7. Improving the decision making process.
8. Reducing the number of employees in the field of statistics and increasing the efficiency of the existing ones.
9. Increasing the accuracy of the data and statistical indicators about the licenses, that are extracted from the system to reach 100%.
10. Increasing the percentage of partners’ satisfaction with the statistical data provided to them through the system to reach 100%
11- Ensuring the accuracy and completeness of the data in the database (error rate does not exceed 3%)
12- Increasing the number of statistical reports
13- Reducing the time required to extract the statistical report by up to 100%
14- Providing easy-to-read charts
5- Creating the most appropriate equation to show the most accurate future expectations
6- Being able to monitor phenomena that need deeper study (artificial intelligence)
3 Business Rules Documentation A project is intended to document the business rules of economic licensing systems for the laws and regulations in force, as it collects and documents all business rules for economic licensing operations and related services, and combines them in a detailed guide. • Providing a guide documenting the systems operation rules and services for the specific items within the scope of the project.
• Providing a comprehensive reference for awareness processes and providing detailed information to users and customers about services
• Providing a reference portal to assess and improve the quality of electronic systems and support the implementation of improvements to them in a way that helps initiatives, projects, and activities to develop services and systems included within the scope of the project
• Gathering the legislative and regulatory foundations and including them within the scope of the project’s business, and reflecting them to documented business rules and made available to all concerned organizational units of the Department.
• Increasing the awareness of service partners about common services information.
4 Taziz Automation To develop and automate the licensing procedure for the Taziz Program, based on Law No. (1) of 2020 small and medium-sized enterprises (SMEs) in Ajman, and updating the licensing system, control system and consumer protection in line with business rules Automating the Taziz Program by 100%, applying the technical mechanisms in accordance with the provisions of Emiri Decree No. (1) on small and medium enterprises, and facilitating practicing business and facilitating procedures
5 Infrastructure Capacity Tool The capacity tool is intended to follow up the management of technical systems to operate efficiently and effectively by analyzing and following up on technical systems and the capacity of the systems as well as providing backups to ensure business continuity and reduce risks Determining the capacity of the current infrastructure resources and providing backups, closing server and network vulnerabilities if any
6 Hamidiya Building Maintenance and Reconstruction Project Maintenance of the Department’s building in the Hamidiya, by contracting with an engineering consultancy and contracting company, which designs and implements the project. The project will include retrofitting the existing building through civil works, MEP works, interior design works, decoration, office furnishing, and adding new facilities and necessary services.
The project aims to create a suitable work environment for employees by reconfiguring and maintaining a new headquarters for the Department’s employees, which includes all the required and appropriate facilities for a healthy work environment, to increase productivity and raise the percentage of job satisfaction and loyalty, in line with professional health and safety standards.
 • Providing a modern building that contributes in work environment development and enhancing employees happiness.
• Applying security and safety requirements in the building.
• Applying green building standards.
7 Start Your Business (Bashr) (continued) "Bashr" is an integrated electronic service that allows investors to establish companies in the UAE electronically (remotely) through an electronic platform that is integrated with the local and federal government departments and agencies concerned with licensing economic activities in the country, within minutes only using a fast, easy, and safe procedures, and without the need for investors to visit any government authority.
There are no additional fees for using "Bashr" service, and only the current fees charged by the relevant local and federal licensing authorities will apply as per the normal procedure followed in each emirate.
Payment for the service of Start Your Business (Bashr) through:
• e-Dirham
• credit card
 1. Configuring Bashr platform, is the second stage to complete the economic licenses renewal service
2. Optimally using the government capabilities at the federal and local levels
3. Raising the Emirate’s ranking in the Ease of Doing Business report issued by the World Bank
4. Attracting more investors to the Emirate (raising the emirate's economic ranking in achieving national indicators)
8 Data Cleaning (continued) It aims at improving the quality of investors' economic data and the licenses on which the economic licensing transactions are carried out, evaluating the reasons of current problems that cause data problems and providing the necessary technical recommendations to solve the existing problems, and providing approved technical tools used to solve the causes of data replication problems and preventing their recurrence in order to ensure the accuracy of completed economic transactions and improve the results of the DED data quality rate. • Providing evaluation criteria and indicators for measuring data quality according to their status
• Providing detailed and accurate analysis of the problems of investor data and licenses in the Ajman DED on an ongoing basis
• Providing solutions, suggestions and mechanisms to solve the problems of investors data and economic licenses
• Improving the quality and maturity of the Ajman DED's database
SN Project Name About Project Project Objectives
1 200 Working Days for Commercial Registration (continued) A project is a package of technical development requirements on existing services and introducing new services, which will provide a set of economic incentives based on the requirements of customers and departments concerned with the Commercial Registration Department, within the framework of the Ajman DED’s efforts to continuously develop services and provide services of additional value and stimulating advantages to encourage the investors to invest in Ajman.

 1- Providing a package of new and developed services that stimulate investment in the emirate. This will be reflected in the growth of new licenses in the emirate by at least 2% by the end of 2020.
2- Increasing the percentage of processing error in transactions by no less than 70% by the end of 2020.
3- Reducing the percentage of errors in transactions by no less than 2% from the previous year by the end of 2020.
4- Introducing a new sub-service for permits of mobile vehicles (within the permits of kiosks) in the Ajman DED's business systems by the end of 2020
2 200 Working Days for Control (continued) A project is intended to detect the defects of the security mechanisms of information systems that protect data and maintain its functionality as intended. It includes typical security requirements specific elements of confidentiality, integrity, authentication, and making sure that correct information is securely transferred from one application to another. 1. Assessing the system Vulnerability
2. Ensuring the information and communication services
3. Taking the security measures that protect against disclosure of information to third parties
4. Upgrading systems.
3 Hack Testing and Cyber Security A project is intended to detect the defects of the security mechanisms of information systems that protect data and maintain its functionality as intended. It includes typical security requirements specific elements of confidentiality, integrity, authentication, and making sure that correct information is securely transferred from one application to another. 1. Assessing the system Vulnerability
2. Ensuring the information and communication services
3. Taking the security measures that protect against disclosure of information to third parties
4. Upgrading systems.
4 Infrastructure Capabilities and Performance Testing A project is intended to calculate and analyze the infrastructure data, including the systems, servers and network; verifies their optimal performance; make reports and recommendations to increase the performance level of the main systems. • Determining the current infrastructure resources capacity
• Closing server and network gaps if any
• Assessing the main systems performance
• Planning and studying the needs of new projects for the upcoming three years
• Producing a technical design of the current infrastructure environment
• Producing a future technical design of the complementary infrastructure environment
5 Trade Names Integration Trade Names Integration is a project between the Ajman DED and the Ajman Free Zone in accordance with the needs and requirements of Commercial Registration Administration and in the light of the list of development priorities and adjustments, they are generated from the updated documents adopted by the Commercial Registration Administration to provide a mechanism for linking and integrating the Ajman DED with the Ajman Free Zone.
This is at the level of the Trade Names System to provide a unified Trade Names System in Ajman and thus improving the level and quality of the economic services provided.
 • Providing a unified mechanism for search and inquiry in the Emirate
• Providing a unified/common mechanism in regard to the banned names between the two Departments
• Providing a unified/common mechanism in regard to managing the reservation of trade names between the two Departments
• Providing new digital features and services in the Economic Licensing System and then raise the Department competitive rate
6 Start Your Business (Bashr) "Bashr" is an integrated electronic service that allows investors to establish companies in the UAE electronically (remotely) through an electronic platform that is integrated with the local and federal government departments and agencies concerned with licensing economic activities in the country, within minutes only using a fast, easy, and safe procedures, and without the need for investors to visit any government authority.
There are no additional fees for using "Bashr" service, and only the current fees charged by the relevant local and federal licensing authorities will apply as per the normal procedure followed in each emirate.
Payment for the service of Start Your Business (Bashr) through:
• e-Dirham
• credit card
 1. Configuring Bashr platform, is the second stage to complete the economic licenses renewal service
2. Optimally using the government capabilities at the federal and local levels
3. Raising the Emirate’s ranking in the Ease of Doing Business report issued by the World Bank
4. Attracting more investors to the Emirate (raising the emirate's economic ranking in achieving national indicators)
7 Data Cleaning It aims at improving the quality of investors' economic data and the licenses on which the economic licensing transactions are carried out, evaluating the reasons of current problems that cause data problems and providing the necessary technical recommendations to solve the existing problems, and providing approved technical tools used to solve the causes of data replication problems and preventing their recurrence in order to ensure the accuracy of completed economic transactions and improve the results of the DED data quality rate. • Providing evaluation criteria and indicators for measuring data quality according to their status
• Providing detailed and accurate analysis of the problems of investor data and licenses in the Ajman DED on an ongoing basis
• Providing solutions, suggestions and mechanisms to solve the problems of investors data and economic licenses
• Improving the quality and maturity of the Ajman DED's database
8 Hamidiya Building Maintenance and Reconstruction Project Maintenance of the Department’s building in the Hamidiya, by contracting with an engineering consultancy and contracting company, which designs and implements the project. The project will include retrofitting the existing building through civil works, MEP works, interior design works, decoration, office furnishing, and adding new facilities and necessary services.
The project aims to create a suitable work environment for employees by reconfiguring and maintaining a new headquarters for the Department’s employees, which includes all the required and appropriate facilities for a healthy work environment, to increase productivity and raise the percentage of job satisfaction and loyalty, in line with professional health and safety standards.
 • Providing a modern building that contributes in work environment development and enhancing employees happiness.
• Applying security and safety requirements in the building.
• Applying green building standards.
SN Project Name About Project Project Objectives
1 Investment Map It is a new channel to provide data and information to investors inside and outside the emirate (a map of Ajman with all commercial licenses with specializations, requirements, contact numbers, social media accounts, commercial establishment evaluation, consultation for investors about market requirements, "strong demand/scarcity of the project", the appropriate geographical distribution for opening projects, statistics, and investors guideline) 1. Solving lack of a valid and accurate database of economic licenses that includes (all data for the economic establishment and communication channels)
2. Solving lack of a mechanism that gives investors investment opportunities in the emirate
3. Providing a new marketing channel for the emirate's economic establishment
4. Providing a new mechanism to attract sponsorships and develop financial revenues

2 Project for the development of economic licensing policies and mechanisms and control Making necessary arrangements and coordination in order to develop the mechanisms, policies and frameworks for the issuance of economic licenses, control, consumer protection, and the management of the applied and approved service centers in the Ajman DED, and then transfer them to the concerned organizational units to study the extent of their applicability and benefit from them. The main objective is to provide development inputs for the themes of policies and mechanisms for the following themes:
1. Economic licensing and permits procedures
2. Control and inspection
3. Mechanisms and policies of service centers and outsourcing services
4. Harmonization of local and federal laws and regulations
5. Development of the technical systems in line with new policies and mechanisms.
3 Development of Forms and Internal Processes Project (D Forms) Automation of work forms commonly used by sectors and administrations through an integrated electronic system that contains all the common procedures between Ajman DED's sections and devisions in order to reduce manual written work. This leads to speeding up the completion of tasks and speed of decision-making. The following figure shows the stakeholders of the project target sectors 1. High costs for printing supplies 2. Supporting the sustainability initiative.
3. Raising the efficiency of internal work procedures.
4. Increasing the technological awareness of the Department's employees.
5. Obtaining a database of internal procedures 6. A reference to (employees - managers)
7. Overcoming the double standard in operations and performing the same procedure more than once
8. Focusing on the federal and local government on automating procedures and processes and transforming them into innovative and intelligent systems.
9. Reducing manual written work, which leads to speeding up the completion of tasks due to the use of electronic forms
10. Overcoming the loss of approved documents and papers
11. Applying the recommendations received for the external audit of the quality management system 9001:150
12. Protecting information and forms against modification and change
13. Authenticating forms electronically
14. Reducing papers' consumption
4 Department's Eye A project to develop and introduce an electronic system that allows the customer to submit reports on economic issues related to consumer protection (such as buying and selling transactions) or investor rights (such as trademarks or commercial fraud) by taking live photos or recording an audio report describing the submitted report with the ability to accurately locate the case. Then, the Customer Relations Administration receives the notification and, in turn, coordinates with the Control and Consumer Protection Section to take the appropriate action in a more efficient and effective manner. This project is listed in the Department's smart application and website as a link named (Department's Eye), through which the user can access the system by registering his basic data and creating an account or using the same account registered on the Department’s website. The system aims to provide an added value to the Ajman DED's customers in the aspect of control and consumer protection through the smart digital capabilities and tools provided by the Department’s Eye E- System. 1. Involving the consumer/investor in the control process, which contributes to the expansion of the control system and raising the awareness and control culture among the public in Ajman.
2. Improving and raising the level of happiness of the society
3. Reducing the cost of inspection and control operations and procedures
4. Facilitating the processes and tools of communication with the society
5. Saving time for the customer' and the Department in regard to submitting and following up on complaints and economic reports
6. Enabling the Department to improve the level of economic services and raise the efficiency of controlling operations
7. Building trust between the Department and the customers
8. Developing and improving work mechanisms related to customer relations, control and consumer protection.
9. Saving auditors' time and effort and reducing the burden of completing complaints procedures
5 Single Window Launching the e-services agreed upon with the digital government through a single window Main Objective: To Collect government services related to administration services agreed upon with the digital government and partners, and simplify them to be linked electronically.
1- Reducing the time and effort required from the customer to obtain the service in a manner that ensures raising the effectiveness and efficiency of the Department's services.
2- Increasing the integration of government services in a way that ensures raising the quality of services provided.
3- Simplifying the customer's journey and reducing the number of steps required to obtain the service.
6 Smart Inspection 1. Develop a digital checklist with a smart application to inspect the commercial licenses to ensure their compliance with the laws, regulations, and conditions in force in the emirate through a list of choices for each selection (relative choice of the evaluation)

2. To develop the current dashboard by dropping the websites of the establishments registered with the Licensing Department on the Emirate’s Map with the website's coordinates with full license data (the license is renewed or not renewed; pledges and declarations; violations, etc.) to facilitate the inspectors’ access to any establishment (smart inspection map system).
3. Application of a system that follows up on the locations of the inspectors with the possibility of determining the scope of the inspector’s business on the geographical map and not deviating from it unless the inspector’s daily business plan is modified by the Section Manager and sent to him via the system.
4. A smart inspection system that distributes the control tasks based on Geographic Information System (GIS) to choose the best paths for the inspectors and their framework on the maps; and enables the inspector to automatically determine the date of the next inspection of the facility and calculate what he has accomplished compared to what is planned, and then prepare full report on his daily work
 1 Developing the administration's capabilities and its efficiency effectively, which contributes to increasing the productivity of the inspection process
2 Reducing the cost of the inspection process and shortening the time
3 Saving effort for inspectors in discovering expired and valid licenses, permits, access and control process
4 Making smarter inspection
7 200 Working Days for Commercial Registration The project is a package of technical development requirements on existing services and introducing new services, which will provide a set of economic incentives based on the requirements of customers and departments concerned with the Commercial Registration Department, within the framework of the Ajman DED’s efforts to continuously develop services and provide services of additional value and stimulating advantages to encourage the investors to invest in Ajman.

 1- Providing a package of new and developed services that stimulate investment in the emirate. This will be reflected in the growth of new licenses in the emirate by at least 2% by the end of 2020.
2- Increasing the percentage of processing error in transactions by no less than 70% by the end of 2020.
3- Reducing the percentage of errors in transactions by no less than 2% from the previous year by the end of 2020.
4- Introducing a new sub-service for permits of mobile vehicles (within the permits of kiosks) in the Ajman DED's business systems by the end of 2020
8 200 Working Days for Control The project is to detect the defects of the security mechanisms of information systems that protect data and maintain its functionality as intended. It includes typical security requirements specific elements of confidentiality, integrity, authentication, and making sure that correct information is securely transferred from one application to another. 1. Assessing the system Vulnerability
2. Ensuring the information and communication services
3. Taking the security measures that protect against disclosure of information to third parties
4. Upgrading systems.
9 Ajman DED Digital Transformation A project concerning with the development of digital inter-connection systems and ports for the Ajman DED according to the internal needs in coordination internally with the commercial registration sector and externally with Ajman Digital Government. The project is divided into several sections, including the development of "Bashr" platform and fulfilling the requirements of harmonizing the services of the Digital Department with the requirements of Ajman Digital Government. The goal is to provide integrated government services within the Government of Ajman, to develop and improve the business mechanisms of government departments, and to reduce paperwork.
10 Strategic Consulting and Systems Audit Project A project that is based on a temporary partnership with a consulting company, starting with defining the requirements for developing systems in the Ajman DED, defining the main areas of improvement, and developing a strategic vision over a period of 5 years. Conducting a diagnostic review of the Department's technical systems, understanding and determining the requirements and directions of the operational organizational units
11 Development project according to the digital maturity plan It is a project of the Unified Business Registry Platform of the Ajman DED and aims to improve the services provided to customers Ensuring continuity of business efficiently and effectively, and developing internal business procedures
12 Electronic services project according to the digital maturity plan Development and improvement of procedures of issuing licenses, permits, control, and trade names Automating the procedures through the electronic service to enable the customer to complete the procedures through the website or the mobile application without referring to the Department

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